Last updated: July 28, 2025
These Terms and Conditions govern the use of the Trip Carver online booking platform and apply to all bookings made through our website. By using our Services and making a booking, you agree to be bound by these Terms, as well as any additional terms listed by individual providers on their product pages.
Trip Carver Ltd operates the booking platform available at book.cookislandspocketguide.com, enabling travellers to discover and book tourism products and services.
Each product or service listed is offered by an independent provider, whose name and contact details appear on their respective product page. The provider is responsible for delivering the service. Trip Carver facilitates the booking but is not the provider of the experience unless explicitly stated.
By accessing or using our website and booking services, you agree to these Terms and Conditions and to any additional terms set out on the provider's product page.
We may update these Terms from time to time. The current version is always available on our website. Continued use of the website after updates constitutes acceptance of the revised terms.
These Terms are governed by the laws of New Zealand and, where relevant, the laws of the country in which the provider operates.
All legal disputes will be resolved in the country of the provider unless otherwise required by law.
Each provider may include additional or specific terms on their product page. These may include, but are not limited to:
By completing a booking, you agree to those provider-specific terms as well.
Travellers are responsible for:
Changes to bookings must be made directly with the provider, whose contact details are listed on the product page and included in your booking confirmation and reminder emails. All changes are subject to the provider's availability and modification policy.
All prices are set by the provider and may vary due to factors like group size, seasonality and exchange rates. Prices are displayed in New Zealand Dollars (NZD), with approximate USD and local currency equivalents shown at checkout for your reference.
The final price payable is confirmed at the time of booking. Some travellers may pay different rates for the same experience due to dynamic pricing, which does not entitle anyone to a refund or price adjustment.
We use a secure third-party payment provider to process all online payments.
Your card details are encrypted and never stored on our platform. For more information on how we keep your data secure, please see our Privacy Policy.
Trip Carver does not accept liability for payment complications arising from third-party systems.
Each provider sets their own cancellation and refund policies, which are displayed on their product pages. These may be stricter than in other regions due to local logistics.
In general:
Cancellation windows and refund conditions are set by each provider and may vary between products. Please refer to the provider's cancellation policy on the product page before booking.
Travellers are expected to arrive on time for:
Providers reserve the right to start or continue services without late arrivals. No compensation or refund is given for missed services.
Tourism in the Pacific is subject to weather and local conditions. Reasonable changes to itineraries, inclusions or schedules may occur. We encourage travellers to stay flexible and understanding.
Trip Carver does not provide travel insurance. Travellers are responsible for obtaining their own insurance coverage for cancellations, medical care, property loss and other risks.
You participate in any booked service at your own risk. Trip Carver is not liable for any injuries, damages or losses that occur during a provider's tour or service.
We encourage travellers to leave reviews to help others make informed decisions. All reviews reflect the personal opinions of the reviewers and do not necessarily reflect the views of Trip Carver.
While we strive to keep the platform accurate, technical or human errors may occasionally cause incorrect pricing or product information to be displayed.
In such cases, we reserve the right to cancel a booking and offer the correct price or an alternative.
Travellers are expected to respect the local customs and dress standards of the destination they are visiting. In some locations, conservative attire may be required. Noncompliance may result in denied service without refund.
All content on this website, including text, images and branding, is the intellectual property of Trip Carver or the respective provider. Reproduction or unauthorised use is prohibited.
1% of all payments made through our platform are donated to local environmental or community-focused charities. You can read more about the causes we support here.
We comply with the New Zealand Privacy Act 2020. For details on how we collect, store and use your personal information, please see our Privacy Policy.
Trip Carver and the provider are not liable for cancellations or changes due to events outside of their control, such as natural disasters, political unrest, epidemics or transport disruptions.
If you have a problem with a product or service, we encourage you to contact the provider first. If you are unable to reach a resolution, you may contact Trip Carver, and we will do our best to assist.
These Terms constitute the entire agreement between you and Trip Carver regarding the use of the platform. If any part of this agreement is found to be invalid, the remaining sections will continue to apply.